If you wish to make a change to the itinerary you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the trip and/or services we provide or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7- Your rights to end the contract).
If you cancel within 3 weeks of the start of your itinerary – 100% of the fee is payable.
If you cancel within 6 weeks of the start of your itinerary – 50% of the fee is payable.
If you cancel between 6 to 8 weeks from the start of your itinerary – 25% of the fee is payable.
If you cancel more than 8 weeks from the start of your itinerary – 0% of the fee is payable but the refund will be subject to an administration fee to cover the return of monies.
Note: Any tickets purchased at your request will remain payable regardless of the cancellation date.
Consumer Rights Act 2015 says:
– if a service is not carried out with reasonable care and skill, you can get some money back if we can’t fix the issues.
– if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
– if you haven’t agreed a time beforehand, the services it must be carried out within a reasonable time.