Terms & Conditions

Our terms

  1. These terms
    1. What these terms cover. These are the terms and conditions on which we supply services to you.
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
  2. Information about us and how to contact us
    1. Who we are. We are Your London Tutor Limited a company registered in England and Wales. Our company registration number is 10325163 and our registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
    2. How to contact us. You can contact us by writing to us at contact@yourlondontutor.com.
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. Our contract with you
    1. How to order the services. You can place an order for a tailor-made English language study trip by purchasing your bespoke itinerary on our website.
    2. Your bespoke itinerary. The price of your bespoke itinerary does not include any additional costs during your trip for example, transport, admission entry, food and drink. If you require a member of our team to accompany you during any part of your trip, you will have to cover their reasonable costs including, transport, admission entry, food and drink.
      Any suggestions or recommendations we provide for excursions or accommodation are simply suggestions and are not to be considered endorsements by this company. We will not be responsible for any products or services that we recommend.
    3. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
    4. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the services or because we are unable to provide services on the date you have specified.
  4. Your rights to make changes

    If you wish to make a change to the itinerary you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the trip and/or services we provide or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7- Your rights to end the contract).

  5. Our rights to make changes
    1. Changes to the services. We may change the services, your itinerary or your trip:
      1. to reflect changes in relevant laws and regulatory requirements;
      2. due to events outside our control (for example, excursions being cancelled by the third party provider); and/or
      3. to implement improvements.
  6. Providing the services
    1. When we will provide the services. We will provide the services on the date(s) set out in the agreed itinerary.
    2. We are not responsible for delays outside our control. If our supply of services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
    3. We are not responsible for third party products or services. If supply of a third party product or service is delayed or cancelled we will not be liable.
    4. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example, a list of which sights you would like to visit. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
  7. Your rights to end the contract
    1. You can end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with the services, how we are performing and when you decide to end the contract:
      1. If the services are misdescribed you may have a legal right to end the contract, see clause 10;
      2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
      3. If you have just changed your mind about the services, see clause 7.4. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.
    2. If you end the contract because:
      1. we have told you about an upcoming material change to the services or these terms which you do not agree to;
      2. we have told you about an error in the price or description of the itinerary you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the services may be significantly delayed because of events outside our control; or
      4. you have a legal right to end the contract because of something we have done wrong, we will refund you in full for any services (not including excursions unless we can obtain a refund from the relevant providers) which have not been provided.
    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013).
      1. You have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
      2. How long do I have to change my mind? You have until 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the 14 day period is still running. If you cancel after your itinerary has started, you must pay us for the services provided up until the time you tell us that you have changed your mind, plus the costs of any excursions for which we have already incurred disbursements.
    4. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract before it is completed, but you may have to pay us for the cost of your trip. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we may refund sums paid by you for services not provided but we reserve the right to charge (or retain, as the case may be) the following:

      If you cancel within 3 weeks of the start of your itinerary – 100% of the fee is payable.

      If you cancel within 6 weeks of the start of your itinerary – 50% of the fee is payable.

      If you cancel between 6 to 8 weeks from the start of your itinerary – 25% of the fee is payable.

      If you cancel more than 8 weeks from the start of your itinerary – 0% of the fee is payable but the refund will be subject to an administration fee to cover the return of monies.

      Note: Any tickets purchased at your request will remain payable regardless of the cancellation date.

  8. How to end the contract with us (including if you have changed your mind)
    1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
      1. Phone or email. Call customer services on (+44) 7562 660 192 or email us at contact@yourlondontutor.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
      2. Online. Complete the contact form on our website
    2. How we will refund you. We will refund you the price you paid for the services, by the method you used for payment. However, we may make deductions from the price, as described below.
    3. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may deduct from any refund an amount set out in clause 7.4 above, in accordance with our cancellation policy.
    4. When your refund will be made. We will make any refunds due to you within 14 days of your telling us you have changed your mind.
  9. Our rights to end the contract
    1. We may end the contract if you break it. We may end the contract for services at any time by writing to you if:
      1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; or
      2. you do not, within a reasonable time of us asking for it, provide us with any information that is necessary for us to provide the services.
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  10. If there is a problem with the services
    1. How to tell us about problems. If you have any questions or complaints about the services, please contact us at contact@yourlondontutor.com.
    2. Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the ‘Consumer Rights Act 2015’ below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.

      Consumer Rights Act 2015 says:

      – if a service is not carried out with reasonable care and skill, you can get some money back if we can’t fix the issues.

      – if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.

      – if you haven’t agreed a time beforehand, the services it must be carried out within a reasonable time.

  11. Price and payment
    1. Where to find the prices for the services. The price of the itinerary you have ordered (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the prices of the services are correct. However please see clause 11.2 for what happens if we discover an error in the prices of the services you order.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    3. What happens if we got the prices wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service‚Äôs correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    4. When you must pay and how you must pay. We accept payment with Visa (credit and debit cards), Mastercard (credit and debit cards), American Express, Apple Pay and PayPal. Full payment is required at the time of placing your order.
  12. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are: as described and match information we provided to you and supplied with reasonable skill and care.
    3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  13. How we may use your personal information
    1. How we will use your personal information. We will use the personal information you provide to us:
      1. to supply the services to you;
      2. to process your payment for the services; and
      3. if you agreed to this during the order process, to give you information about similar services that we provide, but you may stop receiving this at any time by contacting us.
    2. We will only give your personal information to third parties where the law either requires or allows us to do so.
  14. Other important terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.