When English emerged as a key development area for members of Kraken Technologies’ software and client delivery teams, the global technology company partnered with Your London Tutor (YLT) to deliver Business English training to help its people grow and succeed.
Language programme overview
English training was provided to three professionals, each in a distinct role, but all shared a common goal: to strengthen their English skills and improve how they communicate with colleagues and clients.
YLT began with a language assessment and goal-setting session for each learner. These insights informed customised programmes tailored to each individual’s unique learning style and daily responsibilities.
Kraken’s training programmes comprised several key components:
- Practical application: Training was designed to transfer newly acquired English skills into daily work, creating a continuous cycle of learning, application and measurable results.
- Pronunciation development: Targeted work on English pronunciation to improve clarity, pace and overall delivery.
- Real-time programme adjustments: Sessions were adapted as needed to address immediate priorities, keeping the training relevant and aligned with business needs.
- Conversational approach: Conversation-based practice to build fluency and confidence, supporting more natural thinking and responses in English.
- True personalisation: Each programme was fully bespoke and tailored to learners’ roles, objectives and communication styles.
- Learner wellbeing and motivation: Alongside the practical components, the programme also focused on learners’ personal experiences, building confidence and ensuring that every learner felt motivated and supported.
Kraken’s training outcomes
YLT’s Business English programmes are designed to help people communicate in English at work with greater confidence and clarity. At Kraken, learners have achieved:
- Confident use of English: Learners have progressed from limited English to confidently leading meetings and managing client projects in English. This language confidence is evident to them and their managers in day‑to‑day interactions and at key communication moments, from internal meetings to client calls.
- Increased confidence and greater contribution: As their English improved, learners felt more secure, engaged and motivated to use their language skills in a range of workplace settings.
- Practical business skills with real‑world impact: YLT’s real‑world approach to language training meant learners developed their English and professional skills in parallel. They gained confidence in presenting, networking and everyday workplace communication, building capabilities that deliver an immediate impact in their roles.
- Clear communication delivering long‑term value: Communication is one of the most valuable skills in any workplace. By investing in tailored Business English training, Kraken has equipped its people to communicate with confidence, grow professionally and deliver greater value to their teams and clients.
‘Your London Tutor has helped Kraken employees operate seamlessly in a high-performance, English-based work environment, where inefficiencies in communication can be costly,’ said Jaime Arrazola, Head of Software Engineering at Kraken. ‘The impact of the language improvement has been consistent and marked, even helping us prepare people for positions of leadership within the company.’
