New technologies, AI adoption and business volatility are creating uncertainty in workplaces. During these times, people need honest guidance and clear direction from their leaders.
How you communicate influences how your teams respond to change. Here are practical ways to communicate clearly, build trust and lead through uncertainty.
Communicate early and often
Regular updates, even brief ones, reduce unnecessary worry. Consistent and concise communication is more effective than waiting until you have crafted the perfect message. Share what you can, when you can, and tell your teams when they can expect further updates.
Lead with clarity, even when information is limited
Uncertainty creates space for assumptions. You may not have every answer, but you can be open about what is known, what is still being explored and what will happen next. This allows people to focus on facts rather than fears.
Focus on the facts
It is natural to want to calm fears, but over-promising can damage trust if circumstances shift. Present facts, acknowledge concerns and avoid making commitments that sit outside your control.
Create space for questions
Uncertainty raises concerns that people may hesitate to voice. Make it easy for them to ask questions or share their concerns. Use team discussions, internal channels, or one-to-one meetings to understand what people need. Listening carefully often uncovers pressure points you can address early.
Choose language that steadies the ship
Your choice of words shapes how messages land. Avoid dramatic language or long technical explanations that confuse or distract. Use clear English so everyone understands what is happening, especially colleagues working in a second language.
Support managers with the right tools and training
Managers often deliver difficult messages. Without adequate support and training, the information they share can become inconsistent or unclear. Equip managers with talking points, language support and practical resources so they can communicate change with confidence.
A Note From Your London Tutor (YLT)
Clear and consistent communication builds trust during times of change. Leaders who use clear, consistent language motivate teams, even when the path forward is uncertain.
If your managers lead international teams or communicate in English as a second language, personalised training can significantly improve how your workforce adapts to change. You can book a free consultation here to explore how our business English programmes enable leaders and managers to communicate with confidence, clarity and impact.
